We are confident that our products will meet or exceed your expectations though we do offer a 15-day return or replacement on all online purchases for products that have defects. Re-shipping charges will be applied to all replacements.
Returned items must be in their original condition and packaging. Contact us to request a Return Merchandise Authorization (RMA) number in order to ensure proper credit for returns.
For further details, please review our Terms and Conditions:
CANCELLATION CAN BE ONLY MADE IN 2 HOURS OF PLACING THE ORDERS!
The product must be returned to us within 7 days of invoice.
Please provide a brief written statement mentioning the reason for the return and your account details.
The product must be in its original condition and box.
Unfortunately, we cannot refund your return costs.
Our money-back guarantee applies to both our individual customers and commercial customers on the first hour after placing the order.
A 55% restocking fee applies to all personalized crystals.